1. Introduction
Mustgo ("we," "us," or "our") is committed to protecting the privacy of all users of our platform, including riders, delivery recipients, drivers, delivery partners, shoppers, and handyman professionals. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services.
By using Mustgo, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.
We comply with the Ghana Data Protection Act, 2012 (Act 843) and applicable data protection laws in all countries where we operate.
2. Information We Collect
Personal Information: When you create an account, we may collect your full name, phone number, email address, profile photo, and payment information.
Location Data: We collect precise or approximate location data from your mobile device to enable ride-hailing, delivery tracking, and service matching. You may disable location services in your device settings, but this may affect service functionality.
Usage Information: We collect information about how you interact with our app, including trip history, order details, search queries, pages visited, and feature usage.
Device Information: We may collect device type, operating system, unique device identifiers, IP address, and mobile network information.
Driver/Partner Information: If you apply to drive, deliver, or provide services through Mustgo, we collect additional information including government-issued ID, driver's license, vehicle registration, insurance details, bank account information, and background check results.
Communications: We collect records of your communications with our support team, including chat messages, emails, and phone call recordings for quality and training purposes.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our services including ride matching, delivery routing, and service coordination.
- To process transactions, send transaction alerts, and manage your account.
- To verify driver and partner identities and conduct background checks for safety.
- To communicate with you about service updates, promotions, and support requests.
- To personalise your experience and recommend services based on your preferences.
- To ensure safety and security through real-time trip monitoring and fraud detection.
- To comply with legal obligations and enforce our Terms of Service.
- To analyse usage trends and improve our platform's performance and user experience.
4. Sharing of Information
We may share your information with:
- Service Providers: Drivers, delivery partners, and handyman professionals who fulfil your requests receive your name, pickup location, and delivery address.
- Payment Processors: Third-party payment gateways to process transactions securely.
- Business Partners: Restaurant partners, merchant partners, and grocery stores to fulfil orders.
- Service Providers: Cloud hosting, analytics, mapping services (e.g., Google Maps), and customer support tools.
- Law Enforcement: When required by law, court order, or to protect the rights and safety of our users or the public.
- Corporate Transactions: In connection with a merger, acquisition, or sale of assets, your information may be transferred.
We do not sell your personal information to third parties for their marketing purposes.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. We may retain certain information after account closure to comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements. Retention periods vary based on the type of data and applicable legal requirements.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information, including encryption of data in transit and at rest, secure server infrastructure, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but strive to use commercially acceptable means to protect your data.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to certain exceptions.
- Portability: Request transfer of your data to another service provider.
- Objection: Object to the processing of your data for certain purposes.
- Withdrawal of Consent: Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at support@mustgo.biz.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child has provided us with personal data, we will take steps to delete such information. If you believe a child has provided us with personal data, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we may also send a notification through the app or via email. Your continued use of Mustgo after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: support@mustgo.biz
Phone: 0303212220
Address: 1st Floor, Design House, Tema, Ghana
